HOW WE BUILT THE KNOWLEDGE SYSTEM.

A clinic group's people used to ask one person everything. Here's what replaced that — how it was built, what it cost, and what we'd do differently.

WHAT'S INSIDE

What we captured, and what we left out

The curation decisions that make it work. Most failures happen here, before anything is built.

How answers stay current

What updates, when, and who owns it. This is the part that breaks after a month.

Access and escalation

Who sees what, and which questions should never get an automated answer.

What we'd do differently

The two things I'd change if we started again.

WHO THIS IS FOR

You've got a team, and people keep coming to one person for answers. If it's just you, the kit is the better starting point — that's at /kit.

Aarti Anand — Kodenyx AI. No software. No reseller margin. No platform preference.